We would like to inform you that the system issue that occurred around May 12, 2026, which caused some hotels to return an error and prevented reservations when using coupons issued by the SOTETSU HOTELS CLUB, has been resolved.

■ Issue

When making a reservation for certain plans at the hotels listed below using a coupon issued by the SOTETSU HOTELS CLUB, an error occurs and the reservation cannot be completed.

■ Affected Hotels

• Sotetsu Grand Fresa Taipei Ximen
• Sotetsu Grand Fresa Bangkok
• Sotetsu Grand Fresa Saigon

■Incident period

From around May 12, 2026 until around 7:00 PM (JST) on July 21, 2026

■Restoration

The issue described above has now been fixed, and coupons can be used normally.

We sincerely apologize for the inconvenience caused to our customers.

We will take measures to prevent a recurrence and appreciate your understanding.