Thank you very much for your continued patronage of Sotetsu Hotels.
We are currently experiencing an issue in which reservations cannot be completed due to an error when using coupons issued by the Sotetsu Hotels Club at some hotels.

■ Issue
When making a reservation for certain plans at the hotels listed below using a coupon issued by the Sotetsu Hotels Club, an error occurs and the reservation cannot be completed.

■ Affected Hotels
– Sotetsu Grand Fresa Taipei Ximen
– Sotetsu Grand Fresa Bangkok
– Sotetsu Grand Fresa Saigon

We sincerely apologize for any inconvenience and trouble this may cause our customers.
We are currently investigating the cause and working to restore the system as quickly as possible. We will provide an update as soon as the issue has been resolved.
If you receive an error when making a reservation using a coupon, we kindly ask you to contact the relevant hotel via the inquiry form below.

– Sotetsu Grand Fresa Taipei Ximen – Contact Us
– Sotetsu Grand Fresa Bangkok – Contact Us
– Grand Fresa Saigon – Contact Us

We sincerely apologize for the inconvenience and appreciate your kind understanding.